Delivery has always been flawless staff very kind and careful with the items and our home.
Willow and hall sofa bed reviews.
Willow and hall reviews dreadful company product quality and customer service 0 stars avoid willow hall is genuinely the worst company product quality and customer service i ve ever encountered.
Although there was a 1 week delay with delivery which isn t completely unexpected when making a furniture item to order i was happy to wait a little longer than initially anticipated to receive my.
Reply from willow and hall.
Well done to them.
Also ignore the responses from willow and hall they respond faster to trust pilot than they do their customers whilst failing miserably to manage their supply chain.
Order from our sofa bed sofa armchair bed or accessories collections now and save up to 20.
All this was done with courtesy and kindness.
Sofa was delivered with arm covers that do not match and a pull strap for bed mechanisms was missing.
Always very happy with the quality of their sofas this is the second sofa we get from willow and hall we love them and are always very happy with their quality.
They happily took just under 2000 from us for a sofa bed and otterman on march 16th 2020.
They met the timescale for delivery too.
We have contacted the company on a couple of occasions only to be told the last time 21st july our order had been completely overlooked with no prospect of being completed in under 8 to 9 weeks.
We have curated an edit of sofa beds sofas armchairs beds and accessories in designs ranging from classic to mid century and modern.
Notice that there are no 5 reviews for actual sofa customers but many 1 with each complaining about delivery.
Every design is made in britain by hand tailored for you from our handpicked selection of personalisation options including over 200 fabrics three seat cushions and three luxury 14cm deep sofa bed mattresses for a relaxing night s sleep.
First sofa faulty replacement sofa sent also faulty refusal to refund for months on end ignored by customer service.
Over two months on.
We are still waiting for them to rectify this.
Save up to 20 autumn sale.
Reply from willow and hall.
Tailor your furniture to suit your style and home with a choice of over 200 fabrics quality seat cushion options and if ordering a sofa bed three luxurious sofa bed mattress options.
Save up to 20.
The sofa bed we bought from willow and hall is great but their customer service is not.
Today july 24th we still have no furniture.
The delivery men were excellent i was very impressed.
Since moving to a new house willow hall is the only company to have found my address delivered on time put the sofa together and removed the packaging.
